The Caribbean and Latin America and have been profoundly transformed over the last 15 years. Economic and social progress has been significant: per capita incomes have risen, the middle class has grown, education levels have improved, and the telecommunications revolution has meant that people are more connected, better informed, and can also demand more and better services.
However, the public sector seems to have been slower to adapt to the evolving times: despite demand in the region for more efficient, more effective, and more open governments, trust in public institutions in some countries is still substantially behind. Read more >>